Where does Nature's Right Hand Snow Blowing operate?
We service the West side of Orleans.
What is the length of your contract?
From November 1st to March 31st.
Is there a minimum snowfall requirement?
Our contract covers all snowfalls of 5 cm or more plus the removal of City plow debris, and multiple visits if the snowfall is over that amount.
Do you clear city plow debris?
Yes. We will usually have our first pass complete before the City starts to clear the side streets. We then make as many return trips as necessary to clean up after the city plows.
Is your 5 cm minimum cumulative (over days or even weeks)?
No. Snowfalls of under 5 cms are the responsibility of the home owner unless otherwise specified.
Do you remove snow left in front of my garage door?
Yes. Shoveling starts at $300 + HST for the season. We will shovel front of garage, walkways and stairs. Oversized walkways are to be determined (TBD)
Do you clear walkways?
Yes. Shoveling starts at $300 + HST for the season. We will shovel front of garage, walkways and stairs. Oversized walkways are to be determined (TBD)
Is there a cap on the amount of annual accumulation?
Yes, our Contract Service is up to a maximum of 250 cm. To aid with operating costs, a small surcharge in Orleans of $25 + HST applies to any snowfall over 5 cm's that we must clear after the maximum of 250 cm has been met. Ottawa’s average accumulation is only 215 cm.
During a storm, will there be someone to answer the phone?
Yes. In the unlikely event you do not reach one of our staff directly, we have an automated telephone system to provide detailed information as to our start and end times during a snowstorm. Most of the time this message will leave enough detail and prompt no further action however, if you must leave a message it will be returned as soon as possible.
Is there a problem if there is a car parked in my driveway?
No, our operators will remove as much snow as possible around your vehicles. For best results please ensure that all vehicles are removed prior to a snowstorm. If this is not possible, please leave your vehicle parked in your driveway as close to the house and side as possible to allow us to clear as much snow as possible. In the case of vehicles left in the driveway our operators will give a courtesy beep of the horn (except overnight) to allow you to come out and move them. For the sake of efficiency, we do not ask our operators to knock on doors.
Do you have any references?
Yes, please feel free to contact us for a list of references.
What about water valves on my driveway?
It is the responsibility of the home owner to make sure that if any water valve caps are protruding the driveway to contact the City of Ottawa and request that they send a service technician by to lower the pipe and cap to the level of the asphalt. Otherwise, once snow arrives and covers the surface, this issue is not apparent and the city may charge you for repairs in the Spring. Please note: Remove all objects from the snow clearing area including downspouts, flower pots, basketball nets, garbage receptacles, extension cords etc. Nature's Right Hand assumes no responsibilities for objects left inside the snow removal area.
What is your repair policy?
In the unlikely event of accidental damage to property caused by driver or equipment error our operators are required to report it to the office. It is however recommended that our customers call in order to verify the report. Nature's Right Hand will typically make any non urgent repairs in the spring. More urgent repairs will be resolved immediately.
If it is icy do you spread salt or any traction increasing materials?
No, salt has been proven to be destructive to grass and landscaping. It is also quite costly to provide for a residential contract and the liability insurance premiums does not make it a very cost effective option.
When will the lane way markers be set up and removed?
We typically install the markers 2 weeks before the start of the season and remove them within 2 weeks after the end of the season - weather permitting. We ask that if our customers remove the markers themselves to please place them at the side of the house or garage so that we may retrieve them. Please do not throw them out or store them where we cannot find them.
If I am at the end of the route does this mean that I will receive poor service?
Absolutely not. We plan our routes in accordance with the cities snow removal service. Ideally, we arrive soon after the city plow so you are not stuck coming or going.
What time will you clear my driveway?
We operate 24 hours a day. Our start times are based solely on the snow fall. On average we will start a 10 cm or less snowfall after it has fallen or is tapering off. A snowfall closer to 15 cm will require multiple passes. With this system, it is not possible to guarantee a particular time, day or night. If the city is plowing all the residential streets over night, we will also work over night to try to remove it before you leave for work.
What if there is an emergency and the city plow has blocked me in?
In the event of an emergency please text or call 613-299-4773, and we will dispatch someone to your location as soon as possible.
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